Last updated: April 2026
This policy explains what personal data Collars & Fluffs collects, why we collect it, and how we use it. We take your privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
Collars & Fluffs is a small independent business trading under the name “Collars & Fluffs”. You can contact us at orders@collarsandfluffs.co.uk.
2. What We Collect
When you place an order with us (in person or online) we collect:
- Your name
- Your email address
- Your phone number
- Your delivery address
- Your order details (products, colours, sizing)
When you visit our website, standard technical information may be collected by our hosting provider (Krystal) and WooCommerce, including your IP address and browser type. This is standard practice for all websites.
3. Why We Collect It
We use your personal data only to:
- Process and fulfil your order
- Send you a receipt and any order-related communications (such as requesting your dog’s neck size)
- Contact you if there is an issue with your order
- Comply with legal obligations
We do not use your data for marketing without your explicit consent. We do not sell or share your data with third parties except where necessary to fulfil your order (e.g. postal/courier services).
4. How Long We Keep It
We keep your order data for up to 6 years in line with standard UK business record-keeping requirements. After this period your data will be securely deleted.
5. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where we are not legally required to keep it)
- Object to or restrict how we process your data
To exercise any of these rights, please contact us at orders@collarsandfluffs.co.uk.
6. Cookies
Our website uses essential cookies to function correctly (for example, to maintain your shopping session). We do not use tracking or advertising cookies. By using our website you consent to essential cookies being set.
7. Contact & Complaints
If you have any concerns about how we handle your data, please contact us at orders@collarsandfluffs.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.